Hub Controls Privacy Policy.

This is the privacy policy of Hub Controls Ltd (the Hub Controller). This privacy statement outlines our policy concerning the collection and use of personal and non-personal information, which is gathered by Hub Controls from users of this website and from using the Hub Controller smart thermostat.

Under no circumstances do we rent or sell our customer lists.
We go to great lengths to safeguard your information.

The aim of this privacy policy is to explain how HUB Controls collects and uses the personal information it gathers in this way. HUB Controls will ensure that it keeps all personal information you provide to us in accordance with our obligations under current Data Protection legislation.

Hub Controls does not take responsibility for the privacy practices of any external websites and platforms, which may be accessed or used in connection with your use of our site.

Hub Controls Privacy Policy.

This is the privacy policy of Hub Controls Ltd (the Hub Controller). This privacy statement outlines our policy concerning the collection and use of personal and non-personal information, which is gathered by Hub Controls from users of this website and from using the Hub Controller smart thermostat.

Under no circumstances do we rent or sell our customer lists.
We go to great lengths to safeguard your information.

The aim of this privacy policy is to explain how HUB Controls collects and uses the personal information it gathers in this way. HUB Controls will ensure that it keeps all personal information you provide to us in accordance with our obligations under current Data Protection legislation.

Hub Controls does not take responsibility for the privacy practices of any external websites and platforms, which may be accessed or used in connection with your use of our site.

What information does the Hub Controller Smart Thermostat collect?

The Hub Controller collects:

  1. Environmental data from the Hub Controller’s sensors.
  2. Direct adjustments to the device, including temperature or settings.
  3. Heating & cooling usage information.
  4. Technical information from the device.

Data from the Hub Controller's sensors:
We collect temperature data from sensors built into the Hub Controller.
Direct adjustments to the device:
If you change settings like temperature on the Hub Controller, it records this and that information is stored on our servers.
Heating and cooling usage information:
Every time your system turns on and off, the Hub Controller records the time and duration during which your system was on in order to offer you features such as usage history.
Technical information from the device:
In order to improve your experience over time and help troubleshoot any problem you may encounter with the Hub Controller, we record your Hub Controller model and serial number, software version, and technical information such as battery charge level.

What personal information does Hub Controls collect?

Hub Controls Ltd won’t gather any personal data about you (this includes your name, address and contact details), except in cases where you choose to share it with us, for example by registration or survey or otherwise provide your consent. In absolutely no circumstances do Hub Controls store credit card details or share customer financial details with anybody.

What non-personal information does Hub Controls collect on the website?

When you visit the Hub Controls website, non – personal data (number of page visits, average time on each page, your internet browser) may automatically be collected. Hub Controls may use this data and share it with our affiliates to manage and improve the performance of the website.

What information does the Hub Controller Smart Thermostat collect?

The Hub Controller collects:

  1. Environmental data from the Hub Controller’s sensors.
  2. Direct adjustments to the device, including temperature or settings.
  3. Heating & cooling usage information.
  4. Technical information from the device.

Data from the Hub Controller's sensors:
We collect temperature data from sensors built into the Hub Controller.
Direct adjustments to the device:
If you change settings like temperature on the Hub Controller, it records this and that information is stored on our servers.
Heating and cooling usage information:
Every time your system turns on and off, the Hub Controller records the time and duration during which your system was on in order to offer you features such as usage history.
Technical information from the device:
In order to improve your experience over time and help troubleshoot any problem you may encounter with the Hub Controller, we record your Hub Controller model and serial number, software version, and technical information such as battery charge level.

What personal information does Hub Controls collect?

Hub Controls Ltd won’t gather any personal data about you (this includes your name, address and contact details), except in cases where you choose to share it with us, for example by registration or survey or otherwise provide your consent. In absolutely no circumstances do Hub Controls store credit card details or share customer financial details with anybody.

What non-personal information does Hub Controls collect on the website?

When you visit the Hub Controls website, non – personal data (number of page visits, average time on each page, your internet browser) may automatically be collected. Hub Controls may use this data and share it with our affiliates to manage and improve the performance of the website.

Hub Controls ‘Cookie Policy’

When you visit the Hub Controls website, we may store data from your computer which is known as a cookie. Cookies are used to improve your website experience when visiting from your computer. If you don’t want to get cookies, you will need to block them/clear them from your Internet browser.

What do we do with your information that we collect?

Hub Controls uses your data, which includes both personally identifiable information and non – personally identifiable information in both aggregated and individual forms, maintain and continue Hub Controls services. These may include but are not limited to the following:

  1. Improve upon, monitor and customize Hub Controls services.
  2. Keep you up to date with about new products/services from Hub Controls or affiliate companies we work with as well as promotional offers.
  3. Inform you about any changes to Hub Controls services, the Terms of Service, privacy policy and any other terms that would be applicable to the Hub Controls service.
  4. Hub Controls may use your data to customize the Hub Controls service and tailor it for you. This may include using this data to make recommendations to you on how to save energy and effectively heat your home.

How we share your information outside of Hub Controls?

In no instances do we share personal information for any commercial or marketing purpose unrelated to the activation and delivery of Hub Controls products and services without acting first. We may share non-personal information, which includes aggregated or anonymised customer data, publicly or with our affiliated partners. This may include information about energy use, which may also be shared with other users to help better understand their energy consumption. In certain circumstances, we may share your information (with your consent) with third parties. This includes when we use a third party company to provide services, such as installing a Hub Controller in your home.

Limit the sharing and use of your information.

If you wish to limit the information we share about you (non-personal data in aggregated and non aggregated form) with our affiliates and partners for marketing purposes. You can get in touch with us on support@hubcontrols.com and we will not share with our affiliates consumer reports and other personal information about you that may be used.

Change your privacy preferences.

To change your privacy preferences or provide us with updated information please email support@hubcontrols.com.

Hub Controls ‘Cookie Policy’

When you visit the Hub Controls website, we may store data from your computer which is known as a cookie. Cookies are used to improve your website experience when visiting from your computer. If you don’t want to get cookies, you will need to block them/clear them from your Internet browser.

What do we do with your information that we collect?

Hub Controls uses your data, which includes both personally identifiable information and non – personally identifiable information in both aggregated and individual forms, maintain and continue Hub Controls services. These may include but are not limited to the following:

  1. Improve upon, monitor and customize Hub Controls services.
  2. Keep you up to date with about new products/services from Hub Controls or affiliate companies we work with as well as promotional offers.
  3. Inform you about any changes to Hub Controls services, the Terms of Service, privacy policy and any other terms that would be applicable to the Hub Controls service.
  4. Hub Controls may use your data to customize the Hub Controls service and tailor it for you. This may include using this data to make recommendations to you on how to save energy and effectively heat your home.

How we share your information outside of Hub Controls?

In no instances do we share personal information for any commercial or marketing purpose unrelated to the activation and delivery of Hub Controls products and services without asking first. We may share non-personal information, which includes aggregated or anonymised customer data, publicly or with our affiliated partners. This may include information about energy use, which may also be shared with other users to help better understand their energy consumption. In certain circumstances, we may share your information (with your consent) with third parties. This includes when we use a third party company to provide services, such as installing a Hub Controller in your home.

Limit the sharing and use of your information.

If you wish to limit the information we share about you (non-personal data in aggregated and non aggregated form) with our affiliates and partners for marketing purposes. You can get in touch with us on support@hubcontrols.com and we will not share with our affiliates consumer reports and other personal information about you that may be used.

Change your privacy preferences.

To change your privacy preferences or provide us with updated information please email support@hubcontrols.com.